Rules list

Purpose

These rules provide a fair and efficient mechanism for resolving trade disputes between platform users.

Process

Dispute resolution includes evidence submission, platform review and a final settlement decision. Both parties should cooperate and provide complete evidence.

Applicable Law

Dispute resolution shall follow the laws of the applicable jurisdiction and the platform rules.

An "active listing" means a product that is currently searchable and available for order on the platform. To remain active, a listing must have a valid price, sufficient stock information and comply with listing standards.

Tip: Inactive or unverified listings may be hidden from search results. Please keep your product information up to date to maintain exposure.

This interpretation explains how platform service fees apply to different transaction scenarios. In general, fees are calculated based on the order value, transaction type and membership tier. You can view the exact fee breakdown in your account dashboard under each order.

Example: For standard orders, the platform service fee is applied as a percentage of the confirmed order amount. Members may enjoy reduced fee rates.

General Principles

These penalty rules define the platform measures against users who violate platform rules.

Levels of Penalty

Depending on the severity, penalties may include warnings, points deduction, order suspension, delisting of products and account suspension.

Appeal

Affected users may submit an appeal to the platform compliance team within a specified period, providing supporting evidence.

Article 1 Purpose

These Platform Service Rules set out the basic rights and obligations between WorldHub and users (buyers, sellers and logistics partners) when using the WorldHub.world platform.

Article 2 Registration and Account

Users must provide true, accurate and complete information during registration. Each user may register and hold accounts in accordance with platform rules, and is responsible for keeping login credentials safe.

Article 3 Service Standards

WorldHub provides online product display, search, ordering, payment, logistics tracking and after-sales support services. We are committed to ensuring the stability, safety and availability of platform services.

Article 4 User Obligations

Users shall comply with all applicable laws and regulations and the platform rules. Any unlawful or platform-prohibited activity may result in account restrictions or other penalties.

Compliance Screening

WorldHub performs compliance screening to ensure that transactions comply with export control laws and regional restrictions.

Restricted Regions

Certain products may not be sold to specified countries or regions due to legal or sanction restrictions. Sellers should review destination restrictions before fulfilling orders.

Prohibited Items

The following categories of goods are generally prohibited from listing and trading on WorldHub, including but not limited to: illegal drugs, weapons and ammunition, counterfeit goods, stolen property, dangerous chemicals, and goods that infringe intellectual property rights.

Screening

All listed products are subject to automated and manual screening. Products that do not pass screening will be rejected and may affect the account standing of the seller.

Overview

These trading rules govern the ordering, payment, fulfillment and after-sales process between buyers and sellers on WorldHub.

Order Confirmation

An order is formed once the buyer submits the order and the seller confirms it. Both parties shall fulfill their obligations in accordance with the confirmed order, quantity, price and delivery terms.

Payment

Payment shall be made through the platform-supported payment methods. Platform payment is designed to protect funds and reduce transaction risk for both parties.

Disputes

Any disagreement between buyer and seller should first be resolved amicably. Where this is not possible, the platform dispute resolution mechanism may be used.