What is Trade Assurance?
Trade Assurance is WorldHub's comprehensive buyer protection program. When you place an order on WorldHub, your payment is held in a secure escrow account until you confirm receipt of goods. This ensures that both buyers and sellers fulfill their obligations before funds are released.
How Trade Assurance Works
1. Secure Payment Escrow
When you place an order, the payment is securely held by WorldHub's partnered financial institutions. The funds are not released to the supplier until you have received and confirmed satisfaction with the goods.
2. Supplier Verification
Every supplier on WorldHub undergoes a multi-step verification process including business license validation, factory inspection (where applicable), and ongoing integrity scoring. You can view each supplier's integrity score, certification badges, and transaction history on their profile.
3. Quality Inspection Services
WorldHub offers third-party quality inspection services at key stages of production and before shipment. Buyers can request inspections from accredited partners to verify product specifications, quantity, and packaging quality.
4. Dispute Resolution
In the event of a disagreement, WorldHub provides a structured dispute resolution process. Our professional team reviews evidence from both parties and makes a fair determination. Coverage includes product quality issues, shipment delays, and quantity discrepancies.
Protected Payment Methods
| Payment Method | Protection Level | Settlement Time |
|---|---|---|
| Escrow Account | Full Protection | Upon confirmation |
| Letter of Credit (L/C) | Full Protection | Per L/C terms |
| Credit Card | Full Protection | Upon confirmation |
| Bank Transfer | Standard Protection | Upon confirmation |
| PayPal | Full Protection | Upon confirmation |
| Alipay | Full Protection | Upon confirmation |
Trade Assurance Coverage
- Product Quality: If goods do not match the agreed specifications, WorldHub will facilitate a refund or replacement.
- Shipping Delays: If the supplier fails to ship within the agreed timeframe, penalties apply and compensation is provided.
- Quantity Discrepancies: If the delivered quantity deviates from the order, adjustments are made automatically.
- Authenticity Guarantee: Products are verified against supplier certifications and industry standards.
Filing a Claim
To file a Trade Assurance claim, go to your order page and click "Report an Issue". Provide relevant evidence including photos, shipping documents, and communication records. Our team will respond within 48 hours.
Coverage Limits
Trade Assurance covers orders up to $500,000 per transaction. For larger orders, additional protection options and customized escrow arrangements are available. Contact our enterprise solutions team for details.
Exclusions
Trade Assurance does not cover: force majeure events, customs clearance delays caused by buyer, product issues resulting from improper handling after delivery, and intellectual property disputes (handled separately through our IP complaint process).